Privacy Policy 9kis – Your Personal Data Protection

01 Introduction

9kis ("we", "Platform" or "9kis.org") respects the privacy of every individual who uses our services. This Privacy Policy explains our practices regarding the collection, use, disclosure and protection of personal information you provide to us while using the platform.

We understand that your trust is our most valuable asset. We are therefore committed to managing your personal data transparently, responsibly and securely — in line with internationally recognised data protection principles.

This policy applies to all users of the 9kis platform, including unregistered visitors, registered members and anyone who interacts with our platform via the website, mobile app or other communication channels provided by 9kis.

02 Data Collected

9kis collects various categories of information depending on how you interact with our platform. Below is a detailed breakdown of each data category we collect:

A. Information You Provide Directly

• Full name as it appears on your official identification document.
• Active email address and phone number used for communications and verification.
• Date of birth for age verification purposes (18 years and above).
• KYC information including copies of your identity card, passport, or driving licence.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Any information you provide when contacting our customer support team.

B. Information Collected Automatically

• IP address, device type, operating system and browser information when you access the platform.
• Access log data including pages visited, access times and links clicked.
• Game usage data including game type, total wagers and game results.
• Cookie and similar tracking technology information (see Section 6).

03 How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. 9kis uses your personal information for the following purposes:

• Processing account registration and verifying your identity through the required KYC process.
• Securely processing deposits and withdrawals through verified payment gateways.
• Providing responsive and effective customer support.
• Sending important notifications relating to your account, security, and transactions.
• Detecting and preventing fraud, money laundering, and platform abuse.
• Complying with applicable legal and regulatory requirements, including reporting obligations to relevant authorities.
• Monitoring usage patterns for Responsible Gaming purposes and identifying players who may need assistance.
• Improving user experience, platform performance, and new services based on aggregated, anonymised data.
• Sending marketing and promotional communications – only if you have given your consent to receive them.

04 Information Sharing

9kis does not sell, rent or disclose your personal information to third parties except in the circumstances described below:

• Trusted Service Providers: We share necessary data with technical service providers such as payment gateways, gaming software providers and cloud service providers — all subject to strict data protection agreements.
• Legal Requirements: Information may be disclosed to law enforcement authorities, regulatory bodies, or courts when required by law or court order.
• Fraud Prevention: In cases of suspected fraud or security threats, relevant information may be shared with industry partners or the appropriate authorities.
• Your Consent: In all other situations, we will only share your data with your explicit consent.

All third parties receiving 9kis user data are required to comply with security and confidentiality standards equal to or exceeding those we uphold ourselves.

05 Data Security

9kis continuously invests in the latest security infrastructure to keep your data protected at all times. The technical and organisational security measures we implement include:

• 256-bit SSL/TLS encryption for all data communications between the platform and your device.
• Intrusion detection systems (IDS) and enterprise-grade firewalls monitored 24/7.
• Two-factor authentication (2FA) is available and strongly encouraged for all user accounts.
• Employee access to user data is restricted on a need-to-know basis.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• Passwords are stored using bcrypt hashing – your actual password is never saved in plain text.
• A comprehensive incident response plan to ensure any security issues are addressed promptly.

While we take all reasonable precautions, no system can be guaranteed 100% secure against all threats. You also play an important role in your account's security by keeping your password confidential and not sharing it with anyone.

06 Cookies & Tracking Technologies

9kis uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage and maintain the security of your login session. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, theme, and display settings for a seamless experience.
• Analytics Cookies: Helping us understand how users interact with the platform for continuous improvement. Data is collected in aggregate and anonymised form.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access and protect your account.

You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Further details on the cookies we use and how to control them can be found in our Cookie Policy.

07 Your Rights

As a 9kis platform user, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

To exercise any of the above rights, please contact our support team via email or live chat on the platform. Requests will be processed within 7 working days. We may require identity verification before processing your request to ensure the security of your account.

08 Children's Data

The 9kis platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

If we confirm or have reasonable grounds to believe that information from a minor has been collected without valid consent, we will take immediate steps to delete that information and terminate the relevant account.

09 Policy Changes

9kis reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. We will notify you of significant changes through:

• Email notification to your registered address at least 14 days before any changes take effect.
• Prominent notice on the platform's home page during the notice period.
• Update the "Last updated" date at the top of this document.

It is your responsibility to review this Privacy Policy periodically. Continued use of the 9kis platform after the effective date of any changes constitutes acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, our Data Protection Officer team is ready to assist.

We aim to respond to all privacy-related enquiries within 3 business days. For more complex issues or those involving data deletion requests, the full response period is 7 business days.